Privacy Policy

With respect to online transactions this Privacy Policy applies to transactions conducted within the United States on Air by Pleasant (hereinafter referred to as “Air by Pleasant,” “we,” “us” or “our.”) Your privacy is very important to us and something we take very seriously.

This Privacy Policy sets forth our policies regarding the collection, use and protection of the Personal Identifying Information you provide to us. Personal Identifying Information is information identifiable such as your name, residence address, date of birth, e-mail, telephone numbers and credit card information. By visiting our site, you are accepting the Privacy Policy described herein.

Site Security

We want visitors to our site to feel confident and comfortable planning and purchasing travel or applying for a position with us. To protect your Personal Identifying Information, our site uses current security technology. High-security firewalls and a secure server that sends and receives encrypted data provide high levels of protection. We use companies that provide a secure certificate for our website. This assures secure transmission of personal data over the internet. Although not all pages that collect Personal Identifying Information are secure, we secure all pages collecting credit card information including credit card number, card type, cardholder name and expiration date.


We believe you should understand our information privacy policies prior to providing us with, and that visitors to our site should have control over the collection of any Personal Identifying Information. We understand making online travel purchases involve trust, and we place a high priority on the security of Personal Identifying Information that you provide to us. This policy does not apply to companies that Air by Pleasant does not own or control, or to people we do not manage or employ. For the privacy policies of these sites, please see their web sites.

What Information We Collect From You

We collect personal identifying information to provide the travel products and services to you. You are not required to provide any Personal Identifying Information when browsing our site unless and until you make a purchase or sign up for our e-mail newsletters or other services described below. A valid credit card is required to make a purchase on our site. Personal Identifying Information is only collected when you voluntarily and specifically provide it. Our site is intended for use by persons 18 years of age or older and we do not knowingly collect personal information from minors (those under 18 years). When you purchase travel arrangements for someone else through our site, we will request Personal Identifying Information about that individual. You should obtain the consent of other individuals prior to providing us with their Personal Identifying Information. We may also request information about your travel preferences such as seat selection, frequent flyer/hotel program information and airline choice or cabin options.

Making A Purchase

A valid credit card is required to make a purchase on our site. To purchase travel and related services through our site, you must provide us with your full name (as well as the full names of others accompanying you), residence street address, e-mail address, telephone numbers and credit card information including card number, card type, cardholder name, expiration date and card verification number. You must obtain the consent of other individuals who may accompany you prior to providing their names, as they may be unable to view, change, cancel or modify any information you provide on their behalf. We may also request the name of the travel provider (e.g., airline) you will use, airline flight numbers, frequent flyer programs and other frequent program numbers. We require this information so that we can process, fulfill and confirm your reservations and transactions. When you purchase travel with us, you will receive confirmation of your travel itinerary via e-mail.

Sweepstakes and Promotions

We may offer visitors to our site the opportunity to participate in promotions, contests or sweepstakes. Information collected when you participate in a promotion, contest or sweepstakes may include your full name, residence address, telephone number and e-mail address.


We may offer visitors the opportunity to participate in surveys. You are under no obligation to respond to any survey, and you may unsubscribe from receiving any survey sent via e-mail by following the unsubscribe instructions in the survey you receive. Information collected when you participate in a survey may include your full name, residence address, telephone numbers, age category, household income range, travel preferences and e-mail addresses.

Employment Purposes

Personal Identifying Information, including your full name, residence address, telephone numbers, employment history and e-mail address will be collected when you apply online for employment with us. Applications for employment remain current for forty-five (45) days and will be later discarded.

How Do We Use Information We Collect

We use the Personal Identifying Information we collect for a number of purposes including completing the travel purchase you conduct on our site; to send you special travel promotions, travel tips and general information; to communicate with you about your travel plans; to notify you in the event of itinerary changes or special offers; to provide travel documents; to send you e-mails; to prevent prohibited or illegal activities; to enforce our Terms and Conditions; to provide you with information about our other travel brands; for employment purposes; to improve your overall experience when visiting our site as well as our own internal purposes.

Itinerary Modifications

From time to time, modifications may be made to your travel itinerary due to unforeseen schedule changes and business conditions. When such modifications are made, you may be notified by e-mail, telephone and/or postal mail to inform you of these modifications and help you make alternative arrangements, if necessary.

With Whom We Share Your Information

To process and provide the travel services you request and purchase, we share your Personal Identifying Information with our suppliers such as airlines, hotels, car rental companies, cruise or activity providers, who fulfill your travel reservations on our behalf. These suppliers and service providers need information about your profile, as well as your credit card information, to process and facilitate your travel reservation.  We do not place limitations on our suppliers’ use or disclosure or your personal information, but we strongly discourage suppliers from disclosing and/or utilizing your information without your permission.  You are encouraged to review the privacy policies of any travel supplier whose products you consider purchasing through our site.  We may also share personal information among our affiliated companies.

We use third-party vendors who provide services or functions on our behalf including credit card processing, marketing, e-mails, newsletters, direct mail, surveys, sweepstakes, data processing or fraud prevention.  We do not sell or rent Personal Identifying Information to any third-party vendors who are not permitted to use or share the information for any other purpose.

We partner with third-party sites to offer you additional products or services.  To process and confirm your travel reservations and/or purchases, our third-party partners may also collect Personal Identifying Information including your name, residence address, telephone numbers, credit card information and e-mail address.  We do not manage or control the privacy policies of these third-party business partners and encourage you to review the privacy policies of third-party partner sites whose products you consider purchasing.

When required by law or government, we may disclose information we have collected from visitors when they purchase travel products or services, or apply for employment.  In certain cases involving fraud or illegal activities, we may disclose information to investigate, prevent or protect our interests, property, or safety of employees or customers.  Additionally, it may become necessary to provide customer information to credit card companies, for the purpose of resolving charge backs or disputes that arise in the normal course of business.


When you visit our site, we may assign a “cookie” (a small, unique identifier text file) which is very common on the Internet. You do not need to provide this information as it is collected automatically and used in a variety of ways to optimize visits to our site. The cookie does not contain any Personal Identifying Information, and you have the ability not to receive a cookie file by enabling your Web Browser to refuse cookies or prompt you before accepting a cookie. The vast majority of visitors to our site leave their cookies enabled, and those refusing to accept cookies may not have access to many tools, services and/or features offered by our site. You may also manually delete cookie files from your computer’s hard drive.

Third-party advertisers that show or display advertisements on our site may use cookies for purposes of tracking the effectiveness of advertising and no personal information about you is collected from you by the use of these cookies.

Changes To Our Privacy Policy

This Privacy Policy is effective as of November 17, 2011. We reserve to right to modify or amend our Privacy Policy at any time, for any reason. Any major changes to the Privacy Policy will be made and posted on the site.

Contact Information

If you have questions or concerns regarding our Privacy Policy, or if you need further assistance, please contact us at:

2440 Hotel Circle North, Suite #240
San Diego, CA  92108
Phone: (866) 378-0170
Fax: 619-497-2070

Thank you for taking the time to read this Privacy Policy and using Air by Pleasant!