Frequently Asked Questions
1. Can I make bookings online?
Yes. Only registered travel agents can confirm space online.
2. How will I know if my payment was received?
You will receive an email confirmation when payment is applied to your booking. The payment is not processed until the tickets are issued. If the ticketing department has an issue with the credit card, they will contact you.
3. Can I book itineraries with open jaws online (example: LAX-SYD outbound and AKL-LAX return).
Yes, it is possible to book open jaws online. Click on the Open Jaw tab.
4. Can I book itineraries with stopovers online?
Yes. There is a Multiple Destination tab. You can also call our Reservations Specialists at 866-378-0170 for assistance.
5. Can I cancel reservations online?
Yes. To cancel a reservation, click the My Bookings tab. Display the Details for your passenger's record that you would like to cancel. Then click Cancel.
6. Can I change a booking online?
No. You cannot change a reservation online at this time. To change a reservation, please call our Reservations Specialists at 866-378-0170 for assistance.
7. Does Air by Pleasant require a signed credit card authorization from the cardholder?
No, not as long as the card holder is a passenger. We do require a signed credit card authorization form on third-party payments faxed to 619-497-2063.
8. Can I add my own mark-up to Air by Pleasant's net fares?
Yes. Most of our fares are net fares, and you can add a mark-up at your discretion. If you have questions relating to mark-ups, please call reservations at 866-378-0170.
9. I forgot my log-in and/or password - what should I do?
Click on the Forget Password? below the sign in box. You will enter your email address and the system will email you your username and password.
10. Can I change my log-in and password once my account is created?
Yes. Click the My Profile tab, make the changes and save.
11. Are all your fares listed online?
Most fares are listed online. However, if you do not find what you are looking for, please contact us at 866-378-0170.
12. Can I book premium economy/business/first class fares online?
Yes. Use the drop down on Cabin and change Economy to one of the other cabins.
13. Who do I contact if I have questions?
Email us at: firstname.lastname@example.org or call us at 866-378-0170.